Shoebox Support
Have a question, found a bug, or need help with your account? We’re a small team and we read every email.
Email us: support@myshoebox.io
We aim to respond within 24 hours.
Common questions
How do I delete my account?
Open Shoebox → Settings → Account → Delete account. This permanently removes your account, your moments, and your media.
How do I cancel my Shoebox Plus subscription?
Subscriptions are managed by Apple, not inside Shoebox. To cancel: open the Settings app on your iPhone → tap your name at the top → Subscriptions → Shoebox → Cancel Subscription. Your access continues until the end of the period you’ve already paid for.
I reported a moment — what happens?
Reports come to our team in real time. We review and act within 24 hours. Serious cases — including any content that puts a minor at risk — are removed immediately on confirmation, and the account responsible is banned.
Someone invited me but the link doesn’t open the app.
Make sure Shoebox is installed first, then tap the link again. If that’s not it, paste the link into Safari directly — the moment page works in the browser too.
I have a different question.
Email support@myshoebox.io and we’ll get back to you.